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Role Overview

In this role, you’ll work on pivotal initiatives to build cohesive and scalable customer experiences that can be improved across product lines. The role will require outstanding interaction design skills, along with a strategic mentality and the ability to collaborate with different product teams.

Responsibilities

• Leading product design strategy by evaluating and identifying the intersection of business needs, customer needs, and technical opportunities.

• Actively designing and building products by working closely with designers, product managers, and engineers.

• Constructing compelling artifacts (wireframes, conceptual diagrams, task flows, storyboards, etc.) that outline present conditions and proposed solutions to gain strategic alignment and encourage innovation within and across the organization.

• Meeting with customers and development partners to validate designs and make iterative improvements.

• Participating in the continuous improvement of customer experience tools and processes, and scalable product design standards.

• Assisting in customer research activities during the planning, strategy development, and early design of solutions.

• Collaborating with development teams and business leaders to drive successful implementation of phenomenal experiences in our software and services.

• Participating in design-thinking exercises to break through organizational silos and collaboratively seek sophisticated design challenges.

Basic Qualifications

• Significant professional design experience and proven knowledge of human-centered design standard methodologies.

• Ability to visualize and prototype intended solutions at various levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to highly technical documents and diagrams.

• Requires a University Degree or equivalent experience.

Preferred Qualifications

• Ability to present designs to a wide range of audiences, including software development, quality assurance, learning content development, marketing, and sales.

• Familiarity with customer research methods.

• Excellent interpersonal skills, with the capability to distill complex ideas to their essence.

• Experience with agile software design methods.

• Software development background.

• Visual or graphic design background.