Customer Support specialist

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

ZION Development is an international IT company that specialises in developing innovative fintech products. Each of our products ranks high, staying among the TOP-5 products within its niche, and our user base already surpassed the 100-million bar.

The opened vacancy implies working on our flagship product. Our product is a fintech platform that gives access to the multifunctional ecosystem for working with finances. Founded in 2015, the platform now has around 2 million user base and holds partnerships with tech giants like Binance, Moonpay, Simplex, Changelly.

We are looking for an experienced customer support who is willing to provide high quality level of service to our customers.

Your primary objectives will be to communicate with the customers, advise them on questions related to our services, assist the customers on any difficulties they might have faced while using the services and cooperate with other departments of the company in order to achieve maximum level of efficiency in customer support.

We need a hard-working, enthusiastic, caring and detail-oriented person with a desire to help us exceed our customers’ expectations.

We go above and beyond to make our customers happy and this is what we’re waiting for from the applicants.

MORNING SHIFT (6 hours): Morning starting from 1/2/3/4 AM to 7/8/9/10 АM 5 days a week with floating weekend.

DAY SHIFT (12 hours): Day starting from 9 AM to 9 PM work shift 2/2.

KEY RESPONSIBILITIES:

  • Be the first point of contact and advocate for our clients and partners;
  • Handle inbound inquiries within provided SLA;
  • Troubleshoot clients issues, including API, trading and broadcasting errors;
  • Gather key information in order to escalate reported issues;
  • Track ticket progress to ensure timely communication between clients and development team.

KEY REQUIREMENTS:

  • 1+ years in a customer facing role;
  • Experience with trading, distributed ledger technologies is a plus;
  • Flexibility to ongoing refinements in process and structure;
  • Good written English (C1+);
  • Ability to work independently;

WE OFFER:

  • Cozy office with 24-hour access;
  • A friendly team who is always there for support;
  • Vacation 28 calendar days a year;
  • Comfortable kitchen with fresh fruits/vegetables and nuts;
  • Opportunities for professional growth – two of your colleagues have just moved to other departments.

Ключевые навыки

Английский — C1 — Продвинутый
Customer Service
Английский язык
MS Access
MS PowerPoint

Вакансия опубликована 29 ноября 2021 в Санкт-Петербурге

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