Customer Support Representative / Саппорт

от 45 000 до 75 000 руб. на руки

Требуемый опыт работы: не требуется

Полная занятость, сменный график

We are «Advert Labs» and we promote advertisement platforms and mobile games.

We're currently looking for Customer Service Specialists for day shift work schedule (2/2).

A person we're looking for should be keen on:

  • Learning a lot: we are very keen on improving the quality of our service and will put a lot of effort into your professional development
  • Doing your best and seeking to improve: your work will be QA'ed from the get go, and you should be able to take constructive criticism as a call-to-action

What we're looking for:

  • Fluent English — no specific requirements level-wise, but somewhere around B2; we'll assess your communication skills during the hiring process (hint: a well-thought cover letter gives you a bonus point)
  • Some customer support/service/success experience: you understand basic troubleshooting steps and know how a ticketing system works
  • And if you know what CPA, CPM, CTR mean — please do hit us up

Your responsibilities would be:

  • Talking with our users from all over the world: our advertisers are spread across multiple time zones, so there always will be someone to keep you company
  • Troubleshooting common (and uncommon) issues with online ads and escalating bugs and errors to the technical team: be prepared to translate things from tech-speak and back
  • Advising on general issues and questions: when will I get paid and how to create ad campaign and get traffic
  • Having a blast doing it

Overall, this job will be a lot like drifting in a hot Japanese car — high speed, no traction, lots of close calls. But the thrill will be worth it, and you'll leave a lot of people impressed.

What we offer in return:

  • Stable and regular paychecks;
  • Flexible working hours;
  • Health ensurance;
  • Coffee, tea, all kinds of snacks;
  • Our own gym, yoga and stretching classes at the office;
  • English, Japanese, Spanish, French language classes at the office;
  • Emloyment in accordance with the Russian Labor Code

Ключевые навыки

Английский — B2 — Средне-продвинутый
Английский язык
Customer Support
Digital Marketing

Вакансия опубликована 27 октября 2021 в Санкт-Петербурге

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