Security Support Engineer

от 160 000 руб. на руки

Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

At JetBrains we are passionate about creating individual and team products that help people drive their development and make the process more enjoyable.

Our Security team is looking for an experienced Support Engineer / Security Analyst to handle security issue reports. The issues may involve a variety of products, both internal and external, including infrastructure, web applications, and desktop applications.

In this role, you will help evaluate reported security issues, maintain related communications, and build a knowledge base of security issues.


  • Take ownership of security issue reports and handle problems through to resolution.

  • Research, diagnose, and troubleshoot the security issues, and identify solutions.

  • Follow standard procedures to escalate unresolved issues to the appropriate internal teams.

  • Handle security issues:

    • Triage

    • Communicate on the reports internally and externally.

    • Track the resulting internal issues through to resolution.

    • Verify implemented solutions.

    • Manage CVE numbers for security issues.

  • Maintain documentation:

    • Maintain documentation for past security/privacy issues.

    • Maintain a knowledge base of security/privacy best practices.

    • Prepare timely internal communication on the issues and best practices.

  • Process customer requests:

    • Respond to clarification requests.

    • Help customers with their vendor due diligence processes.


  • 3 or more years of experience in Support.

  • Fluent in English with good writing skills.

  • Degree in computer science, information technology, or a relevant discipline.

  • Skills and experience in system, network, and infrastructure security.

  • Analytical thinking, problem-solving skills, and being results-oriented.


  • Programming experience in Kotlin, Java, or Python.

  • Experience in Quality Assurance.

  • Experience in process automation.

  • Experience with JetBrains products.

  • Understanding of SOC2, ISO 27001, or PCI DSS standards.

  • Knowledge of security aspects including OWASP Top Ten, and secure coding best practices.

Вакансия опубликована 11 июня 2021 в Санкт-Петербурге

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