B2Broker is a multinational fintech company, software developer and technology provider for brokerage firms, banks and investment funds. We do not engage in brokerage activities, but services we offer are among the best for international financial companies.

Responsibilities:

  • Responding to Level 1 tickets;
  • Processing of incoming client requests in English languages and gathering maximum possible information to resolve an issue maintaining a minimal response time;
  • Work independently on a problem using existing knowledge base and access to systems;
  • Determine when a problem is beyond current level of competence and needs to be escalated to the next level for further resolution.

Requirements:

  • Previous experience in technical support is a plus;

  • English language at Upper-Intermediate or higher level;

  • 24/7 shift schedule including weekends and night shifts;

  • In case of emergency or partially system failure, overtime work may come. Financial rewards for responsible approach to above-mentioned situations are guaranteed.

Skills:

  • Analytical, time management and troubling shooting skills;
  • Excellent interpersonal skills, including the ability to empathise and deal calmly and professionally with customers to resolve their issues;
  • Willingness to develop and improve your own skills;
  • Self-directed learning skills (work is related to financial markets and a variety of highly specialized software solutions are used; it constantly requires expanding the range of your knowledge and skills).

We Offer:

  • Salary without delays;
  • Official employment;
  • Interesting tasks requiring competence, endurance and accuracy;
  • Opportunities for professional and career growth in a multinational company;
  • Healthy and friendly working atmosphere.

Please provide in your cover letter an answer in English to the following question: Why do you think you are suitable for this job?

Technical Support Engineer (L1)

от 50 000 руб. на руки

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