NOC Engineer

з/п не указана

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

мы создаем лучший в мире сервис для
бизнес-коммуникаций

Responsibilities:

  • Identifies and coordinates system malfunctions;
  • Proactively monitors the health and status of the infrastructure. This includes, but is not limited to network components, servers, applications, and services;
  • Meets Service Level Agreements (SLA’s);
  • Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner;
  • Manages Communication Bridge to coordinate incident or problem resolution;
  • Demonstrates knowledge of critical system components and internal procedures;
  • Performs defined routines and tasks with infrequent supervision;
  • Has access to systems, passwords, and sensitive information;
  • Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc;);

Requirements:

  • Good understanding of common IT infrastructure, practices, procedures, and personal computers;
  • Associate degree, or equivalent experience;
  • Familiarity with ITIL Incident, Problem, and Change Management processes;
  • Decent Windows and Linux administration skills;
  • Experience with Monitoring and ticketing systems;
  • Understanding of network (OSI, TCP/IP);
  • Understanding of virtualization/dockerization;
  • Intermediate English written and verbal communication skills;
  • Demonstrates excellence in professional and customer interaction;
  • Maintains strict punctuality;
  • Availability to work weekends and holidays;

Would be a plus:

  • Experience in NOC, supporting organization or online service industry;
  • Experience with Cloud PBX or VoIP;
  • Programming skills (HTML, PHP, Python, JavaScript);
  • Basic understanding of Docker, Zabbix, TICK stack.

Conditions:

  • Well-coordinated professional team.
  • Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
  • Corporate training programs, English language courses.
  • Job placement and payment of salary take place according to the labor code.
  • Sick leaves 100% paid.
  • 28-day vacation 100% paid in accordance with the current salary.
  • Medical assistance (voluntary health insurance, dental insurance, office doctor).
  • Great working conditions, modern business center, cycle parking, equipped kitchens, tea, coffee, soft drinks, and sweets.
  • Corporate events, trips, sports.
  • Office in a 15-minute walk from the subway.
  • Nonresident applicants granted Relocation Bonus and help in finding accommodation in St. Petersburg.

Адрес

Нарвская, Санкт-Петербург, Старо-Петергофский проспект, 19

Вакансия опубликована 25 ноября 2019 в Санкт-Петербурге

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