NOC Engineer

Responsibilities:

• Identifies and coordinates system malfunctions;
• Proactively monitors the health and status of the infrastructure. This includes, but is not limited to network components, servers, applications, and services;
• Meets Service Level Agreements (SLA’s);
• Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner;
• Manages Communication Bridge to coordinate incident or problem resolution;
• Demonstrates knowledge of critical system components and internal procedures;
• Performs defined routines and tasks with infrequent supervision;
• Has access to systems, passwords, and sensitive information;
• Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc;);

Requirements:

• Good understanding of common IT infrastructure, practices, procedures, and personal computers;
• Associate degree, or equivalent experience;
• Familiarity with ITIL Incident, Problem, and Change Management processes;
• Decent Windows and Linux administration skills;
• Experience with Monitoring and ticketing systems;
• Understanding of network (OSI, TCP/IP);
• Understanding of virtualization/dockerization;
• Intermediate English written and verbal communication skills;
• Demonstrates excellence in professional and customer interaction;
• Maintains strict punctuality;
• Availability to work weekends and holidays;

Would be a plus:

• Experience in NOC, supporting organization or online service industry;
• Experience with Cloud PBX or VoIP;
• Programming skills (HTML, PHP, Python, JavaScript);
• Basic understanding of Docker, Zabbix, TICK stack.

Conditions:

• Well-coordinated professional team.
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
• Corporate training programs, English language courses.
• Job placement and payment of salary take place according to the labor code.
• Sick leaves 100% paid.
• 28-day vacation 100% paid in accordance with the current salary.
• Medical assistance (voluntary health insurance, dental insurance, office doctor).
• Great working conditions, modern business center, cycle parking, equipped kitchens, tea, coffee, soft drinks, and sweets.
• Corporate events, trips, sports.
• Office in a 15-minute walk from the subway.
• Nonresident applicants granted Relocation Bonus and help in finding accommodation in St. Petersburg.