Hotel manager at Four Seasons hotel Lion Palace St. Petersburg

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members create amazing experiences for our guests and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Our Four Seasons Hotel Lion Palace St. Petersburg, offers guests the best hospitality experiences in the historic center of St. Petersburg. Since 2013, it has been delivering personalized, memorable service that Four Seasons guests around the world have come to expect and appreciate. We are a team of experts who are passionate about what they do and eager to share our knowledge with others. At Four Seasons Hotel Lion Palace St. Petersburg, everyone has an opportunity to let their Talents and Individuality shine through. We are looking for like-minded people, who stive to become better every day, who want to grow as a true Professional, who are passionate about their job and enjoy serving others.

About the role

Hotel Manager
Full time POSITION:

Four Seasons Hotel Lion Palace St. Petersburg is looking for a Hotel Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with us. As a member of the Executive Team, the Hotel Manager works across disciplines to deliver exceptional experiences to guests and employees alike. The Hotel Manager is responsible to oversee the overall operation of the hotel.

Your Main tasks will be:

• Coordinate and manage the day-to-day operations of the hotel. Meet on a regular basis with all managers, supervisor, and non-management employees and conduct regular inspections of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• Personally meet and interact with guests, review all guest comments and follow up on any guest service issues or needs.
• Monitor and review the daily revenue report, the daily labour report and the monthly profit and loss statement, analyse results and take action when necessary. Able to control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow. Control expenses through actively participating in all areas of the hotel operation.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Oversee preventive maintenance programs such as “Perfect Room” program.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods, and that staff are well trained, polite and conduct themselves in a professional manner.
• Monitor all standards, policies and procedures in the hotel to ensure they are in place and enforced with all employees including those out-sourced.
• Conduct and/or participate in the performance review of all Department and Division Heads he is in charge of and the development of any manager assigned as a mentee.
• Meet with the Director of People & Culture on a regular basis to review staffing requests, morale, disciplinary situations.
• Attend functions, social and / or business, to help develop a rapport and to establish credibility within the local community.

What you bring:

• At least 5 years of experience at the Leadership position in hotel operations or management within a multicultural setting. At least 3 years of experience leading and managing large teams. Familiarity with local hospitality regulations, safety standards, and health codes.

• Preferably a degree holder in Hospitality Management, Business, or its equivalent.
• Strong commercial acumen, leadership, relationship-building skills to work with cross-functional teams and team management skills, with the ability to lead, motivate, and inspire team members.
• Strong communication and customer service skills, possess problem-solving abilities and financial acumen.
• Commitment to employee training, learning, and development, fostering a positive and productive work environment.
• Strong organizational and time-management abilities.
• The ability to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings.
• The ability to apply an ethical approach to influence the outcome of situations
• Experience in Marketing aspects of the Hotel Business.

What we offer:

• Work in an international team of professionals who are passionate about Hospitality
• Competitive salary and a comprehensive benefits package
• Opportunities for professional growth and development
• Work in a beautiful historical Palace in the city center of St. Petersburg
• Free meals, voluntary health insurance
• Participation in the active corporate life of the Hotel Team