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Candidate
Male, 27 years, born on 4 February 1998
Not looking for a job
Saint Petersburg, metro station Ploschad' Vosstaniya, willing to relocate, prepared for business trips
The approximate area of the job search is specified
Technical support engineer
100 000 ₽ in hand
Specializations:
- System engineer
- Technical support specialist
Employment: full time, part time, project work, work placement
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 6 years 4 months
May 2023 — currently
2 years 4 months
GoTRG
Saint Petersburg, www.gotrg.com/
Transportation, Logistics, Warehousing, International Logistics... Show more
Technical Support Specialist L2
Monitoring products via Grafana & Kibana software (gathering logs, alerts analyse)
Incident management: processing tickets from 1SL via Jira Service Desk, initial diagnosis of the problem, solving & closing tickets
Communication with 1SL and users via Slack, Email
Updating technical documentation in Confluence
Close interaction with development and QA teams
Writing SQL queries (SELECT, JOIN, GROUP BY), working with *nix terminals (Bash), Kubernetes (Gathering logs, restarting services) for effective incident solution
December 2022 — March 2023
4 months
Moscow, www.eurochem.ru
Chemical Production, Fertilizers... Show more
Technical Support Specialist
Incident management: processing tickets from 1SL via Jira Service Desk, initial diagnosis of the problem, solving & closing tickets
Communication with 1SL and users via Microsoft Teams, Email
Updating technical documentation in Confluence
Manual QA testing, close interaction with development and QA teams
June 2022 — August 2022
3 months
Saint Petersburg
IT, System Integration, Internet... Show more
Operational manager
Business process automation
Participation in the development and implementation of automation solutions
September 2020 — May 2022
1 year 9 months
Saint Petersburg, karuna.group/
IT, System Integration, Internet... Show more
Support Specialist
Maintaining and controlling the processes configured by the department
Business process automation via Atlassian software
Maintaining documentation of the department in Confluence
Access management
Incident management
Monitoring platform health, responding to monitoring alerts
July 2018 — February 2020
1 year 8 months
Usports
Saint Petersburg, www.usports.ru/
Retail... Show more
Salesman
Consulting customers, selling goods within the established sales plan
Carrying out transactions through the cash register
Keeping records of goods sold and personal data of clients
Communication with clients by phone and on social networks
Participation in traveling exhibitions and sporting events
Studying the store’s assortment and its functional features
Reception of goods to the warehouse
Skills
Skill proficiency levels
Advanced level
Medium level
Basic level
Driving experience
Own car
Driver's license category BAbout me
Bachelor graduate of Saint Petersburg State University of Economics in the field of Business Informatics.
Hard skills:
SQL (SELECT, JOIN, GROUP BY)
Working with *nix terminals (Bash)
Kubernetes (Gathering logs, restarting services)
Tilda (preparing reports)
Jira Service Desk (processes automation, incident management)
Confluence (writing and updating technical documentation)
Technical assignment writing experience
QA manual software testing
Software security compliance initial check, audit of employee accounts on external web services
Grafana, Kibana (gathering logs, alerts analyse)
Google Workspace
IDEF0
Miro
Draw.Io
MS Visio
Soft skills:
Communication, business correspondence with employees in Russian/English (via messengers, corporate email)
Training experience of new employees
Easy communication with the team
No bad habits, I am actively involved in sports
Ready to face assigned challenges, improve my skills
Higher education
2020
Saint Petersburg State University of Economics
Faculty of Informatics and Applied Mathematics, Business Informatics
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter