1. All Customer Support related processes via calls and in written form; 2. Providing top-notch technical support to new and existing customers, closing incoming tickets and creating highly-detailed tasks for the developers via Atlassian Jira; 3. Assisting Customer Success Manager (an American native speaker) regarding the onboarding of various potential clients and customers on daily basis; 4. Active participation in various weekly internal company meetings; 5. Assisting Customer Success specialists, Sales Managers and my teammates regarding multiple cases; 6. Working in Zendesk, Jira Atlassian, Microsoft Teams, Slack etcetera. 7. Creating unique work-related and customer-oriented content, work templates and ,ultiple posts in Telegram, Slack etcetera. 8. Attracting new customers via calls messaging and presentations and helping the newly arrived customers to master the product(s) of the company by improving their understanding and knowledge regarding how it all works in a practical way.

Cryptocurrency customer and technical support (Tiers 2 & 3), software technical support, improving and optimizing customer interaction with the platform, dealing with customer complaints etcetera.

Developing methodology, project management within the field of Education and Entertainment, Event organisation, managing the working process of English Teachers (both Russian teachers and Native Speakers), working with key individual customer requests and complaints etcetera.

-Technical support, remote SW installation for VIP end users; -Experience in working with global vendors and resellers; -Software, hardware and license key purchasing for 30+ countries; -Experience of working in Coupa, Pyracloud, SoftwareOne, SAP as well as communication with SHI; -Software, hardware and license key purchasing as well as regular and active participation in the following processes: placing and monitoring of quotation requests, communication with global vendors and purchase tracking (working with purchasing tracker), collecting the necessary approvals and confirmations regarding multiple purchasing steps, updating and consolidating all the necessary the information, PO, PR and GR creation, backlog cleaning, purchasing analytics etc. -Teaching new colleagues and colleagues from Helpdesk, interacting with superiors, VIP users and multiple internal departments; -Troubleshooting, creating and updating the existing documentation; -License key provisioning and purchasing, interacting with users; -Conducting online masterclasses, presentations and tutorial for newly-hired employees and new workers in multiple existing company departments in English; -3+ daily meetings and multiple phone calls with end users, colleagues and superiors from all over the world (via MS Teams).

1. Providing technical user support in English within various software platforms; 2. Processing users’ letters sent to support email box; 3. Providing support for company software products as well as assistance in purchase and registration; 4. Collaboration with developers and QA specialists; 5. Automation of support process; 6. Conducting various kinds of researches in developing areas. 7. Post-release active participation in the creation of new & edited advanced support templates (extended list of support templates) in English depending on the frequency of customer requests; 8. Regular participation in Corporate training on weekly basis; 9. Developing personal Experience in working within various international markets on daily basis;

International Exam Preparation (IELTS, TOEFL, TOEIC, GMAT, CAE etcetera), worked as a methodologist and a tutor, Educational event-manager, teaching Adults (mostly) and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English as well as business English.

International Exam Preparation (IELTS, TOEFL), worked as an interpreter and a tutor, teaching Adults (mostly) and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English as well as business English.

Collecting customer feedback regarding issues they have experienced and solving them / troubleshooting, processing and solving various types of customer requests, tracking and working on solving various bugs (as well as monitoring and tracking the server performance), close interaction with programmers, developers and many other departments within the company. Active network monitoring, working with documentation, reporting, creating and editing the existing the knowledge base in accordance with changes and requests from the superiors.

International Exam Preparation (IELTS, CAE), worked as an interpreter and a tutor, teaching Adults and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English as well as business English.

International Exam Preparation (CAE, CPE etc.), worked as an interpreter and a tutor, teaching Adults and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English as well as business English.

International Exam Preparation (CAE, CPE etc.), online teaching, teaching academic, formal and informal English as well as business English + Online private classes on Skype.

International Exam Preparation (City and Guilds (International British exam), IELTS и CAE), active participation in working on and enhancing the teaching methodology, worked as an interpreter and a tutor, teaching Adults and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English as well as business English.

Teaching Adults and kids in groups face to face (including private classes as well), online teaching, teaching academic, formal and informal English.

Active participation in International movie festivals as a movie interpreter, translating movies from English into Russian and adapting it to the audience in accordance with the regulations + Voice interpreting.

Transporting and setting up the hardware (a projector + a laptop) required for lectures and conferences at university, maintaining the functionality of the required software on a laptop and ensuring that a professor/ a presenter is fully aware of how to work with it, active participation and assistance in assembling PCs and laptops from separate components.

Institute of Philologics and Journalism., Graduated in 2014 (Bachelor's degree)