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Candidate

Male, 34 years, born on 4 January 1991

India, I want to relocate (Other regions, Kazan, Moscow, Saint Petersburg), prepared for business trips

Customer Service Manager & ESL Teacher/Trainer

65 000  in hand

Specializations:
  • Teacher, educator

Employment: full time, part time, project work

Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work

Work experience 3 years

September 2016February 2017
6 months

India, americanexpress.ru

Financial Sector... Show more

Customer Service Associate - Operations
Resolving Corporate Customer Queries related to their credit card account. Providing best customer service experience over the phone and email. Working as a team and assisting other team members occasionally. Attending team meetings and finding ways to always improve the customer service offered the card members. Maintaining all the records of self work and also maintaining the minimum required scores in terms of performance. Working in a global environment. Working on a rotational shift 24x7
October 2015July 2016
10 months
Language learner school

Nizhny Novgorod, langlearner.ru

Educational Institutions... Show more

English teacher
. Teaching English to Non- Native Speakers . Teaching English Communication Skills to Entrepreneurs. . Organizing Cultural Tours for a group of 15-20 students. . Acting as a liaison between Students and Parents . Preparation of Progress reports . Organizing Speaking clubs
September 2015October 2015
2 months
Zomato Media Pvt Ltd.

India, www.zomato.com

Associate
. Management of Devices deployed in merchant's location . Track each request and maintain records on Google Sheets . Coordinate with new/existing merchants towards excellent experience . Liaison with intra departments towards seamless operations . Monitor merchant activities through internal tools . Call merchants to report software issues affecting Zomato application . Analyze data and provide product related feedback for urgent issues
January 2015August 2015
8 months
Aye Vee Construction Co

India

Construction, Real Estate, Architecture... Show more

Mechanical engineer
· Planned and Conducted Project management sessions . Overseeing the technological discipline and the correct operation of process equipment · Prepared progress reports and conducted in-house supervision . Field and customer service duties Achievements: When managing a team in Aye Vee Construction Co., implemented staff and structural changes with minimal disruption, evaluated department and employee needs, and provided support to instructors both with supervising and establishing themselves in a foreign environment.
February 2014December 2014
11 months
IBM Daksh

India, www.concentrix.com

IT, System Integration, Internet... Show more

General practitioner
Troubleshooting operating systems including Windows, Apple and Linux. Solving queries related to all broadband, internet and emailing issues by use of companies internal programs and softwares. Troubleshooting for other devices like mobile phones and tablets based on adroid and apple. Solving connection iussues with gaming consoles like Microsoft Xbox 360 , Sony Play-Station and Smart Televisions. Providing process training for operations. Handling team data and performance as a quality head. Technical Support.

Skills

Skill proficiency levels
MS PowerPoint
MS Word
Windows Vista
Mac Os
Windows Os
Communication skills
Interpersonal skills
Sales Skills
Customer Service
Business Development
Amadeus
AutoCAD
Computer troubleshooting
Business English
Mechanical
Quality Control
Project management
Английский язык
Field service
Engineering
Motivation
Leadership Skills
Windows 7
Google Docs
Customer Support
Travel Support
Technical support
Outsourcing
Public Speaking
Team management

About me

Dynamic and result driven Customer Service Representative committed to achieving and exceeding demanding targets. Focused on providing an exceptional standard of service to international customers. I possess excellent inter-personal, communication and negotiating skills. I have the ability to influence decisions and to develop positive internal and external relationships. Enjoy being a part of it as well as managing and motivating. I thrive in dynamic environments and love nothing better than a new challenge where I can utilize all my skills and make a significant contribution. Valid work visa holder !

Higher education (bachelor)

2013
Maharshi Dayanand University (India)
Engineering, Design and Technological Support of Automated Mechanical Engineering Production

Languages

EnglishNative


HindiC2 — Proficiency


PunjabiA1 — Basic


RussianA1 — Basic


Professional development, courses

2013
PRO-engineering CAD/ CAM based Solid Modelling
Aptech Limited, ProE
2012
Computer Aided Designing
Aptech Limited, Advanced Autocad

Tests, examinations

2015
Duolingo Proficiency Exam of English
Duolingo, Education

Citizenship, travel time to work

Citizenship: India

Permission to work: India

Desired travel time to work: Up to 90 minutes