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Candidate
Male, 34 years, born on 4 January 1991
India, I want to relocate (Other regions, Kazan, Moscow, Saint Petersburg), prepared for business trips
Customer Service Manager & ESL Teacher/Trainer
65 000 ₽ in hand
Specializations:
- Teacher, educator
Employment: full time, part time, project work
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 3 years
September 2016 — February 2017
6 months
India, americanexpress.ru
Financial Sector... Show more
Customer Service Associate - Operations
Resolving Corporate Customer Queries related to their credit card account.
Providing best customer service experience over the phone and email.
Working as a team and assisting other team members occasionally.
Attending team meetings and finding ways to always improve the customer service offered the card members.
Maintaining all the records of self work and also maintaining the minimum required scores in terms of performance.
Working in a global environment.
Working on a rotational shift 24x7
October 2015 — July 2016
10 months
Language learner school
Nizhny Novgorod, langlearner.ru
Educational Institutions... Show more
English teacher
. Teaching English to Non- Native Speakers
. Teaching English Communication Skills to Entrepreneurs.
. Organizing Cultural Tours for a group of 15-20 students.
. Acting as a liaison between Students and Parents
. Preparation of Progress reports
. Organizing Speaking clubs
September 2015 — October 2015
2 months
Zomato Media Pvt Ltd.
India, www.zomato.com
Associate
. Management of Devices deployed in merchant's location
. Track each request and maintain records on Google Sheets
. Coordinate with new/existing merchants towards excellent experience
. Liaison with intra departments towards seamless operations
. Monitor merchant activities through internal tools
. Call merchants to report software issues affecting Zomato application
. Analyze data and provide product related feedback for urgent issues
January 2015 — August 2015
8 months
Aye Vee Construction Co
India
Construction, Real Estate, Architecture... Show more
Mechanical engineer
· Planned and Conducted Project management sessions
. Overseeing the technological discipline and the correct operation of process equipment
· Prepared progress reports and conducted in-house supervision
. Field and customer service duties
Achievements: When managing a team in Aye Vee Construction Co., implemented staff and structural changes with minimal disruption, evaluated department and employee needs, and provided support to instructors both with supervising and establishing themselves in a foreign environment.
February 2014 — December 2014
11 months
IBM Daksh
India, www.concentrix.com
IT, System Integration, Internet... Show more
General practitioner
Troubleshooting operating systems including Windows, Apple and Linux.
Solving queries related to all broadband, internet and emailing issues by use of companies internal programs and softwares.
Troubleshooting for other devices like mobile phones and tablets based on adroid and apple.
Solving connection iussues with gaming consoles like Microsoft Xbox 360 , Sony Play-Station and Smart Televisions.
Providing process training for operations.
Handling team data and performance as a quality head.
Technical Support.
Skills
Skill proficiency levels
About me
Dynamic and result driven Customer Service Representative committed to achieving and exceeding demanding targets. Focused on providing an exceptional standard of service to international customers.
I possess excellent inter-personal, communication and negotiating skills.
I have the ability to influence decisions and to develop positive internal and external relationships. Enjoy being a part of it as well as managing and motivating.
I thrive in dynamic environments and love nothing better than a new challenge where I can utilize all my skills and make a significant contribution. Valid work visa holder !
Higher education (bachelor)
2013
Maharshi Dayanand University (India)
Engineering, Design and Technological Support of Automated Mechanical Engineering Production
Languages
Professional development, courses
2013
PRO-engineering CAD/ CAM based Solid Modelling
Aptech Limited, ProE
2012
Computer Aided Designing
Aptech Limited, Advanced Autocad
Tests, examinations
2015
Duolingo Proficiency Exam of English
Duolingo, Education
Citizenship, travel time to work
Citizenship: India
Permission to work: India
Desired travel time to work: Up to 90 minutes