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Female, 37 years, born on 17 June 1988
Moscow, willing to relocate (Volgograd Oblast, Other regions, Irkutsk Oblast, Kazakhstan, Kaliningrad Oblast, Moscow, Saint Petersburg, Tyumen Oblast, Ukraine), prepared for business trips
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Project Manager
1 200 $ in hand
Specializations:
- Project manager
Employment: full time
Work schedule: full day, remote working
Work experience 8 years 11 months
October 2019 — currently
5 years 11 months
AT&T Global Project Management
Sr. Project Manager
Management of the implementation processes of the AT&T products within the US, main point of contact between the company and the customer.
July 2018 — October 2019
1 year 4 months
Tech Mahindra Mexico
BPS PMO
Supporting role in the Management of projects (Customer Service, Service Desk), reconciliations and invoicing, follow-up on tasks, schedules and actions. Monitor and review project progress and timelines. Backup support as TL for projects when in need.
October 2017 — July 2018
10 months
Tech Mahindra Mexico
Team leader
Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management, ensure achievement of SLA targets, to do peer audits as a part of the process model and also to assist in training as per need.
March 2017 — October 2017
8 months
Computacenter Mexico
Mexico
IT, System Integration, Internet... Show more
Access Management
Users account creations and management for Brazilian users, Work in servers, creations of groups, roles and defined access privileges.
January 2017 — March 2017
3 months
Computacenter Mexico
Mexico
Portuguese Quality Analyst
Review and evaluation of tickets according to company policies, feedback for agents to help them improve and achieve the Service Level agreements.
October 2016 — January 2017
4 months
Computacenter Mexico
Mexico
Help desk agent Portuguese
End user assistance in Portuguese, English and Spanish, creation, handling and ticket routing, basic support and troubleshooting.
Skills
Skill proficiency levels
About me
Degree in International Relations, graduated from FES Aragón, interested in diplomacy, national security issues and governance. Major in Foreign Policy and international business. Knowledge of languages. I consider myself a responsible, organized, punctual, initiative person, willing to learn, ability to work in team and under pressure.
Higher education (bachelor)
2010
UNAM
Social sciences, International Relations
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Up to 90 minutes