Customer care and support, Quality Assurance, T1 Technical support, making and managing complaints from and to Providers. The company offers high quality VoIP trunk and DIDs from multiple countries at very competitive rates. Key Responsibilities: -Providing swift and efficient support to customer's requests or issues, by reviewing the raw logs from the SIP communication with the End-User, directly testing the numbers and providing a detailed explanation to the client. -Reviewing and researching any issues that may arise with the product, then relay it to the necessary department. -Processing issues to Providers. Managing and investigating legal complaints from law enforcement for offending End-Users.

Pre-sales demo of the product, Post-Sale customer care and support, Fraudulent accounts checking and suppression, T1 Technical support and Quality Assurance. The company offers an intuitive VoIP Cloud PBX service, which very much simplifies the configuration and application for customers who aren't tech savvy. Key Responsibilities: -Securing potential customers and maintaining the loyalty of existing customers. -Troubleshooting any issues with the product with possible solutions and escalation to T2. -Handling payment issues from customers. -Verification and purging of fraudulent accounts.

After I left my past stable job, I began offering my services as a freelance technician and engineer. I would configure network equipment, IP PBX, servers, security and consultation. As of late, I've been interested in the crytocurrency world, having built several mining rigs for myself and customers. I have also done a bit of consulting in this financial area. My last big project was doing the cabling and connection of power, sound, lights and data for one of the biggest event in Panama called The Tribal Gathering in 2017. This is an international event that lasts for 4 weeks. I worked alongside many nationalities and served as a somewhat translator for my team, besides doing my regular work.

As a Chief operations engineer, it was my responsibility to control the technical and logistics aspects of the company. They included the sale, planning, technical support and implementation of technology projects. This required communication with some suppliers or representatives of the brands for the purchase of equipment (HP servers and switches, IP PBX Grandstream, Cisco and Linksys routers and switches, Lavalink print servers, WatchGuard firewalls, etc.), training on use and implementation and, finally, their installation, configuration and support. My achievements in this company, were: -As an operations manager, I had to ensure the loyalty of our customers because of the rapid and aggressive Panamanian market. This was achieved through a quick and effective response, which gave customers the impression they had priority status. This led to a rapid increase in service revenues and support contracts, which became the main source of revenue for the company. -Assisting Copa Airlines with their Zebra label printers and ensuring of VIP service status. -Configuration of a VPN tunnel with DLINK equipment for a company that sold and repaired equipment for the production of credit cards, improving the security of their network. -Became the first person in Panama who enabled fiscal printers to be used over the network, by researching and acquiring rights to sell a serial print server converter in Panama. This was done for one of our clients, the largest fitness club franchise in Panama, which needed it and gave it to us as a project. -Develop a script to simplify the configuration of fiscal printer BIXOLON.

Installation and configuration of Alcatel-Lucent CDMA, UMTS, LTE routing equipment in the field of technologies for Telefonica and Claro companies. My achievements in this company were: - The establishment of private UMTS for former US President Barack Obama during the Summit of the Americas in 2015. -Although we were a small contractor - only 2 employees, including me; we were very competitive with other, larger companies. This was due to our efficiency, commutativity and teamwork. We were known for the fact that we needed to visit each location only once.

Project Coordinator for telecommunications routing equipment for CDMA, UMTS and LTE HUAWEI for Digitel, Movilnet and Movistar; and quality control of such projects. My achievements in this company were: - Management of field workers and ensuring compliance with the quality standard ISO 9001 for each work performed in accordance with the rules of our main contractor HUAWEI.

Sale of computer equipment and services. This is a family business so I served a lot of different positions throughout my time there. They opened a branch in Panama in 2013, so I continued to do consulting for them when I moved to Panama.

Electronic Engineer, Telematics