The company "Top-Kniga" was founded in 1995 and was the nation’s largest and widest wholesale and retail book selling network. It included bookshops, warehouses, distribution centers, offices, etc.
— Organization of the new IT department by integration of all IT groups and units of company’s departments what were functioning separated, uncoordinated, often duplicate the same tasks and practically were out of any central control. Definition of organizational and functional structures of department within the whole company.
— Establishment the management system, coordination and control of all IT units. Definition of main areas of department: IT infrastructure administration, end-users helpdesk and information systems support, software and systems development. Functions division in department: administratively, territorial and psychologically. Systematization and development of the work system, including doc and workflow processes. Teamwork organization within well-integrated information system.
— Development and deployment of the IT strategy. Taking into consideration business tasks and problems, requirements and company’s strategy plans.
— Development and deployment of information security policy, software development rules, standards and regulations for internal IT services, etc.
— Launch Helpdesk and Support services from the scratch, including tasks definition, recruitment and education. Ensuring of uninterrupted work of the whole IT infrastructure and systems.
— Department’s budget planning and finance controlling. Minimization of IT service costs. Work with suppliers and service providers, including service levels and conditions negotiations, contract’s signing and so forth.
— Prove for the top-management of company a necessity of ERP-class system deployment. Development of requirements and specification for the most efficient choice of ERP-class system, including peculiar properties of business, tasks, problems and company’s strategy. Launch ERP project.
— Work in the Board of Directors, the Strategy planning group, etc.
— As a consequence of “internal PR” and change management, all structural, administrative and technological changes in the company and in the IT department were accomplished in the maximum “painless” way for all employees, and with maximum efficiency for business.
— At that time IT department was the essential and imperative part of the company, what developed, deployed and provided IT solutions for the new competitive advantages within whole company, including by means of automation of business processes.