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Male, 39 years, born on 27 March 1986
Saint Petersburg, willing to relocate, not prepared for business trips
IT Sales/Pre-sales/Customer service
Specializations:
- Sales manager, account manager
Employment: full time, part time, project work
Work schedule: full day, flexible schedule, remote working
Work experience 11 years 1 month
March 2017 — September 2017
7 months
CloudBerry Lab
Solutions Architect
Responsibilities:
Pre-sales and customer support activities.
- Cloud backup solutions architecture
- Sales team support throughout the Sales process
- Creating and delivering technical webinars
- Developing and delivering product demos to customers
- Leading technical deep dive conversations with current and prospective customers
- Responding to in-depth customer questions and inquiries
- KB article writing
- Working with Product Management to gather customers’ business challenges, product
needs, and customer requirements
- Performing competitive research and share with product team
- Spain & LATAM key customer management.
September 2012 — February 2017
4 years 6 months
Emerson
Saint Petersburg, www2.emersonprocess.com/en-US/Pages/Home.aspx
System service engineer
- Pre-sales and after-sales customer’s support with a company flagman product DCS DeltaV.
- System expert examination and on-site consulting
- Implementation and upgrade support
- Advanced level troubleshooting
- System architecture, migration and expansion strategies design - Planned shutdown maintenance plans preparation
- New products & services localization
- Creating and delivery seminars & workshops.
March 2010 — September 2012
2 years 7 months
Bum Techno
Saint Petersburg, www.bumtechno.ru
Software Engineer
Project Management & Lead engineering:
• Pre-sales. Pre-sales audit; solution architecture; cost estimation; customer demos and presentations.
• Quotation & Procurement. Quotation preparation; suppliers search and tendering; logistics organization and monitoring.
• Development. System architecture; software development (PLC,HMI,SCADA, field devices) ; project documentation; FAT, SAT sheets design.
• Implementation & Commissioning. FAT, SAT and commissioning works; commissioning lead; customer’s personal training;
• After-sales. After-sales services; customer support.
September 2006 — March 2010
3 years 7 months
PTF «ConSys
Saint Petersburg, www.consys.ru
Engineer (1st category)
1.Project engineering:
• Quotation. Quotation preparation;
• Development. System architecture; software development
(PLC,HMI,SCADA, field devices) ; project documentation; FAT, SAT sheets
design.
• Implementation & Commissioning. FAT, SAT and commissioning works;
commissioning lead; customer’s personal training;
• After-sales. After-sales service; customer support.
2. Sales Support (Mitsubishi Electric products):
• Tier 1&2 technical support. On-call and email
• Marketing activities. Events and workshops.
• QA. New products testing; bugs & feature reports preparation.
About me
Skills:
IT:
Marketing & Pre-sales:
1) Presentation skills (presentations on events, customer presentation, product demo)
2) Technical Teaching skills (workshops, classroom seminars, webinars)
3) Product sheets and product reviews preparation
4) KB & Blog articles writing
5) Ability to explain deep technical things to non-tech. professionals, patience and well-wishing attitude.
Languages:
English: Fluent (oral & written). Spanish: Fluent (oral & written). Russian: Native.
Trainings and Certificates:
Clouds & Virtualization certification:
AWS Certified Solutions Architect Associate
Microsoft M20409 Server Virtualization with Windows Server Hyper-V and System Center
Project Management courses:
University of Virginia “Fundamentals of Project Planning and Management” (via Coursera)
University of California, Irvine “Introduction to Project Management Principles and Practices” (via Coursera)
Microsoft certification:
Microsoft M2278 "Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure" Microsoft M6292 "Installing and Configuring Windows 7 Client"
Microsoft M6419 "Configuring, Managing, and Maintaining Server 2008"
Customer care courses:
STI "Improved Customer Care" (http://www.sales-training.ru) ARB PRO "Emotional Intellect" (http://www.arb-pro.ru)
Language courses:
Global English "Business English "
(Levels 5-10, Intermediate & Advanced, http://www.globalenglish.com) Instituto Cervantes "Aula Virtual de Español"
(Levels B1-C1, Intermediate & Advanced, http://www.cervantes.es)
1) Windows client/server installation/configuration/maintenance
2) SQL server administration/scripting
3) Virtualization VMWare, Hyper-V configuration/administration
4) Deep knowledge in backup & disaster recovery solutions
5) Cloud technologies (AWS, Azure, OpenStack) architecture, administration (AWS Certified!)
6) VBA, Swift (iOS) scripting
7) Networks (TCP/IP) architecture, configuration/administration.
Emerson certification:
Emerson LLC "DeltaV Configuration (7009)" Emerson LLC "DeltaV Maintenance (7018)" Emerson LLC "AMS Device Manager (7020)"
Emerson "CSI 6500 Online Prediction and AMS Suite MHM (2088)" Emerson " Introduction to AMS Machinery Manager (2068)" Emerson " Basic Vibration Analysis (2031)"
Other courses:
Dell TechDirect
ISO 18436-2 Vibration Analyst: Category 1
Helicopter Underwater Escape Training (HUET, req. cert. for offshore platforms)
Recommendation Letters:
(contact information can be provided by request)
George A. Ioannou, 2009
Textile machines industry consultant. Collaboration on commissioning of Rando textile machine project. «Bumfa Group» Ltd., Stavropol, Russia.
Peter D Kane,2012
Automation projects supervisor (International Paper). Collaboration on Winder No1 control system project, International Paper, Svetogorsk, Russia.
Additional Information:
• Ability to work independently – self goal setting, self motivation, energized and positive attitude;
• Good customer oriented communication skills;
• Good troubleshooting and problem solving skills;
• Good coordination skills;
• Remote work (inc. work in remote teams) experience;
• International Drive License «A,B», 12 years driving experience.
Higher education
2009
robotics faculty, AUTOMATICS AND CONTROL
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter