Core Responsibilities: Support cases related to Azure Identity - Azure AD Authentication: General authentication, Azure AD MFA, ADFS and WAP, Azure AD Conditional Access Policies, Azure AD Application Management, Device Registration. - Azure AD Synchronization: Azure AD Provisioning, Directory synchronization , AD Connect Health. - Azure AD Account Management: Domain name management, Directory deletion, User and group management, Azure AD B2B, B2C. - Advisory support on Azure AD services usage and configuration.

Core Responsibilities: Support cases related to Azure Identity - Azure AD Authentication: General authentication, Azure AD MFA, ADFS and WAP, Azure AD Conditional Access Policies, Azure AD Application Management, Device Registration. - Azure AD Synchronization: Azure AD Provisioning, Directory synchronization , AD Connect Health. - Azure AD Account Management: Domain name management, Directory deletion, User and group management, Azure AD B2B, B2C. - Advisory support on Azure AD services usage and configuration.

Active Directory: Full support of AD domain (one domain, 5 sites, 4000+ users, 12 DCs): - Domain controllers deployment, upgrade, domain health monitoring (projects completed: AD Domain migration to windows server 2012 R2, 2015 year, Domain Controllers servers replacement with introduction of several virtual DCs and RODC for remote sites). - AD OU structure development and management according to changing requirements; - Full administration of all domain group policies: policies structure design and development, deploying and managing both users and computer/servers settings. Implementation and management of Advanced Group Policy Management (AGPM) system. Close work with Desk-side support team to organize remote configuration of users' workstations (shared drives mapping, virtual printers mapping, application shortcuts deployment, internet browser settings, clients OS settings, scheduled tasks). Close work with IT Servers, Business applications and DB teams to configure server security settings, with IT Security team for domain restrictions deployment (PS execution policies, local administrator restrictions, Bitlocker drive encryption settings, etc). - Local Administrator Password Solution (LAPS) implementation and support. - DNS and DHCP management: configuration of DNS-DHCP interaction for DNS secure dynamic updates, DHCP lease period and DNS scavenging settings adjustment to the needs of infrastructure, creation of DNS zones for network printers registration, Videoconference servers; DHCP scopes creation. - Coordination with Microsoft for AD related 4th level issues, conducting AD RAP, GP Health Check in coordination with Microsoft. DNS: Installation and management of non-AD integrated public advertising DNS servers in DMZ zone. KMS: Installation and maintenance of Key Management server for servers/clients OS and MS Office products activation PKI: - Deployment of two-tier PKI Infrastructure based on AD CS (2015 year), migration of PKI Infrastructure to Windows server 2016 (2020) - PKI administration, troubleshooting, monitoring root and subordinate CAs, publishing CRL, AIA, maintaining certification authority web enrollment service, certificates templates customization, certificates renew and ongoing support for the following company services: Secure Email (S/MIME) service, Electronic documents digital signing, HP Access Control printing service, Cisco Video Conferencing service, Company internal SSL dependent services including web sites (GIS, PI Vision) and SAP systems, Mobile computers wi-fi access points connection, etc. - PKI: Maintenance of 3rd party (DigiCert) SSL certificates for company public services: creating order, CSRs, installation and renew certificates on OWA, SfB, Weboffice, Cisco ISE portal, etc. ADFS: Installation and configuration of AD FS and WAP servers for SSO to SharePoint based company extranet portal FTP: Deployment and support of company FTP site based on Serv-U FTP Server product. Password Management service: deployment and support of password reset self-service portal for company employees based on Thycotic FastPass Password Management product.

• Being an officer of IT&T Program Management Office (PMO) day to day coordinate IT&T Department projects in accordance with PMI PMBOK based methodology set consisting of PM procedure, standard and templates; • Develop and support project documentation beginning with project type pre-identification and to project charters, project scope statement, project management plans, project lesson learn and closure reports; • Coordination of projects’ management and implementation within KPO IT&T Share Point Project Management Information system integrated with Project Server 2007: monitor and analyse project schedules and milestones, prepare project status reports, project documentation review and approval workflow maintaining; • Document management – developing, support and update of KPO IT & T procedures and standards related to Project management and Change management processes;

• Coordinating IT Department old equipment replacement programs for personal computers, laptops and printing equipment and delivering the plan on time and to budget, updating programs data bases and weekly reporting to line management on progress status; • Coordinating software upgrade and installation projects from initiation and to company wide deployment and ensuring compliance with IT Department change and release management standards and procedures; • Initiating and carrying out hardware inventory investigations to assure IT Configuration Management Data Base correct state.

• Coordinating IT equipment replacement programs; • Preparing projects corresponding documentation: project briefs, charters, scope statements, schedules and ensuring of successful projects delivery as per agreed plans; • Initiating and carrying out hardware inventory investigations to assure IT Configuration Management Data Base correct state;

• Organizing and controlling work of VIP/CIP-lounge; • Organizing welcomes and send-offs of state and local government representatives, senior managers of international companies operating in WKO, representatives of WKO major enterprises, Kazakhstan and Russia public figures and celebrities; • Interpreting during meetings of the Airport management with senior managers of expatriate companies; • Arranging presence of Customs and Migration officers during international flights service; • Organizing work of VIP/CIP-lounge agents, shifts scheduling and timekeeping;

The Department of Extended Higher Education/Organization Management, Specialist

Computer engineering and software

Institution of Philology and Journalism/Teacher of philological sciences, Specialist

Institution of Philology and Journalism/Translator of English language, Specialist

Microsoft Cloud School, Microsoft Azure for Enterprises

Specialist, Configuring Advanced Windows Server 2012 Services

Learning Tree International Ltd., London, LTI Certificate on course completion

IT Expert Centre, Moscow, Certificate on course completion/EXIN Certificate in ITIL Foundation

Learning Tree International Ltd., London, Certificate on completion/LTI Certificate on exam passed

PM Expert Centre, Moscow, Certificate on course completion

PM Expert Centre, Moscow, in collaboration with PM College, Pennsylvania, USA., Certificate on course completion