- Software maintenance and support; - Channels of communication maintenance and support; - Maintenance and support of Docflow between systems of sending/receipt/processing of financial and regulative documents, as well as in the exchange of Central Bank of the Russian Federation, tax authorities and other regulative authorities; - Traiding floor support (Thomson Reuters, QUIK, Bloomberg, CMA) in a part of front-/back-office systems; - SWIFT support; - Support and development of IVR (Cisco IVR), it’s interaction with other Bank’s systems; - Client-Bank for legal entities (BSS) support; - Budgeting, vendor management, drafting of tender documentation. Main achievements while working at MTS-Bank: - Settled an issue of a disputed debt lasting from 2016. As result of it I have saved 5 mln. rub. for the Bank, reducing the debt to expectable 900 thousand rub. - Implemented the system of Bank guarantees (22 Unix Servers). - While implementation received Unix working skills. - Optimized purchases under 5 agreements of different Bank departments, brought them together to one same date. - Implemented АРМ КБР-Н, connected the Bank to ТШ ЦБ РФ system. - Developed new IVR scripts to Bank clients for working with Voice menu. Optimized IVR menu that reduced a Contact center load, as well as reduced the payment for 8800ххххххх number. Created a company for auto call of the Clients to set up PIN for credit cards. As a result of it the total number of the Clients that had activated credit cards increased up to 13 %

Responsible for: • Desktop support (Desktops (600+ units), Laptops, Printers, VDI, etc.); • End users support (Trading floor included); • External services (SWIFT, Bloomberg, Reuters, DocFlow with CB RF, etc.); • Phone station administration (AVAYA, BT); • Creation and implementation SLA/OLA for IT-services provided; • New software implementation and integration; • File and Data transfer automation between systems; • Disaster recovery planning and execution (BCP/DR site). I started as an Officer of IT Operations, in 2007 was promoted to a Senior Officer of IT Operations and in 2010 to a Head of IT Helpdesk. Starting from 2012 I work as a Head of IT Operations. Under my direct supervision there were: IT Helpdesk (7 day shift engineers, 2 night shift engineers) and Trading floor support. Main responsibilities are: departments work administration, employees’ efficiency evaluation, internal procedures and guidelines creation. Incident management procedure, Software Asset management procedure on ITIL base creation and implementation with respect of Bank policies and procedures. Acted as IT Leader and took part in different projects: on new software optimization and implementation, changes and optimization of Printing services, VDI implementation, DocFlow, File and Data Transfer automation, etc. Provided control over SLA, KPI, KRI compliance. I was in charge of MTP planning (budgeting), Vendors management and contracts negotiation, hardware and software purchases, tenders organization. Other responsibilities: • Licenses tracking and control. • CMDB, all necessary controls, etc. update. • Preparation for internal and external audits. During the work I studied a lot of banking systems such as: ATHENA, Custody 5 NT, SWIFT, Central Bank products, etc.) and implemented ARM PUR, ARM KBR of Central Bank (АРМ БЕСП, АРМ КБР ЦБ РФ), etc. Main achievements: • Incident Management procedure was considered the best in all ING branches over CEE; • IT budget cost containment (over 10% in 2014); • During being in the office business satisfaction of the accountable departments grew on 13% (up to 82%) based on the internal Bank survey results.

My responsibilities were implementation and support of banking systems, equipment, support brunch network, users support.

MBA, CIO MBA

Automation of technological processes and productions, engineer