Perform daily analysis on detection results to identify fraud patterns to increase detections and/or reduce false positives. Perform validation testing of detections using different methods (test calls, traffic analysis, trending). Create and implement on portal new profiles to detect new fraud. Provide daily/weekly monitoring of KPI Metrics and detections for the assigned customers. Provide demonstrations and training of the Mobius RA/FM solutions to prospects and customers. Provide customer support utilizing product and fraud expertise during product launches and contract period. Secondary onsite liaison to customers in French, Arabic and English. Identify opportunities for improved customer/user experience. Contribute to Customer Retention through developing strong interpersonal relationships with Customer teams and providing high-quality analysis to support SME, Project Manager or Sales teams. Support the preparation of the Monthly reports for assigned customers. Contribute to retaining a high standard of customer satisfaction by being proactive on customer’s request, issues, and demands. Support technical activities that support Mobius System Administration and Technical Product Managers (remote and onsite). Perform Quality Assurance testing on company products.

Control and monitor traffic of inbound and outbound roamers and establish reconciliations with different data sources. Establish reconciliations of roaming invoices (payable and receivable) with our data and those of our Roaming Partners. Analyze and control roaming traffic to avoid problems of overcharging /undercharging. Establish non-technical reconciliations such as audits tariff tables, activity analysis, analysis of ARPU, Reconciliations interconnections chain analysis billing Control the output data Establish rules of analysis, consolidate reporting, working with IT and other technical departments to determine appropriate solutions Follow the evolution of solutions proposed/decided by the RA to ensure that they are implemented in time… • interim manager • Master in UAT phase for Roc Ra (Subex)

Monitor and control fraud schemes, internal and external processes and procedures to ensure that all the expected products and services to customers and third parties incomes are charged, collected and recorded in a complete, accurate (reliable) and efficiently Optimal use of the tools available to create analyze and process alarms / reports to detect fraud types below; Roaming fraud, technical issues, high roaming usage, Violation of authorized services, mismatches information reported on the various systems Report and track incidents and alarms with the entities responsible to resolution Reporter and quantify losses due to fraud.

Respond to customer inquiries and provide information on the functioning of products and services offered by the company to ensure retention and the possible development of customers. Assist customers by providing solutions to the anomalies raised. • Best customer advisor twice a time • Ranked in top twenty of best sellers with over 1300 sales in just 45 days • Supervisor’s Interim Call Center

Operator in microcomputers, Fac centrale