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Candidate
Male, 60 years, born on 5 April 1965
Not looking for a job
Saint Petersburg, willing to relocate, prepared for business trips
IT Manager
Specializations:
- Project manager
Employment: full time
Work schedule: full day
Work experience 28 years 4 months
October 2008 — June 2022
13 years 9 months
Microsoft Russia LLC
Saint Petersburg, www.microsoft.com
IT, System Integration, Internet... Show more
Senior Customer Success Account Manager, ex Senior Technical Account Manager
Support delivery management for major Premier Support Customers of North-Western region of Russia as well as for nation-wide and multinational companies, including:
- technical support and consulting for cloud and on-premises products;
- implementation of cloud technologies, such as Azure Sentinel, Azure Monitor, Azure Databricks, Azure Synapse Analytics, Microsoft Teams, etc.
- planning and managing Premier contracts;
- managing teams of engineers for reactive and proactive support;
- building relationships with Customers on CIO and CIO-1 level;
- contracts renewal.
The best achievement: constant growth of serviced agreements, that confirms customer satisfaction; 100% target achievement.
May 2005 — September 2008
3 years 5 months
North-West Insurance Company
Saint Petersburg
Financial Sector... Show more
Head of IT Department
IT management, IT company strategy deployment, distributed network administration, internetwork, interaction with service suppliers, customer support, remote support, system administration.
My best achievement is maintaining a distributed intranetwork across 11 cities and 15 sites at St.Petersburg.
March 1994 — May 2005
11 years 3 months
Autohaus am Newa (Autohouse on Neva)
Saint Petersburg
Automotive Business... Show more
System Administrator, Head of IT Department
System administration, customer support, technical maintenance, interaction with service suppliers.
My best achievement is design and deployment of the internal CRM system.
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Result oriented, punctual, accurate.
Cybersecurity, networking.
Good knowledge of cloud and on-premises products and technologies, especially AD/AzureAD.
IT support and IT support management based on ITIL and MOF.
An ability to establish good relationship with the customers even not loyal ones.
Development and implementation of big projects, including cloud and hybrid scenarios.
Driver license B.
Fluent English proven by IELTS C1 Certificate.
Higher education
1988
St. Petersburg Technical University
Technical Cybernetics Department, University Degree
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter